Frequently Asked Questions

What Shipping Methods Are Available?

Our international shipping partners range from Standard mail services to courier companies around the world. We fully manage the last mile delivery in the UAE.

How Long Will it Take To Get My Package?

You can find the expected delivery time on each product page underneath the product price. Usually China shipments need anything from 10 to 20 days to arrive at your door step. UAE shipments take 1 to 3 days.

How Do I Track My Order?

You will receive automated emails on each stage of your order. You will also receive a text message when your product is out for delivery. You can also check the status of your orders from the Orders page.

How Should I to Contact if I Have Any Queries?

We are always happy to help. Contact us at [email protected] or call us on +971522557322.

Do I Need an Account to Place an Order?

Yes. It makes tracking your orders and returns a lot easier.

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